Shipping Policy
At Lancaster Vapes, we provide multiple shipping choices for our valued customers. The selection of your preferred shipping method does not impact the speed at which your orders are placed or processed. We make every effort to dispatch all in-stock orders placed before 1:00 PM EST on the same day. However, there are instances where order processing and shipping may take up to three days. Rest assured, our packages are discreetly packaged to ensure your security and privacy. For backordered items, we will ship them promptly as soon as they are back in stock.
Our shipping services include various options such as Same-day Delivery, Canada Post, and UPS. Shipping rates and estimated delivery times are calculated during the checkout process for your convenience.
Global Shipping:
We exclusively ship to addresses within Canada.
We do not ship to any other countries.
Free Shipping :
Lancaster Vapes extends complimentary shipping services across Canada for orders totaling C$95.00 or more.
We employ the available shipping method at the time of processing, which may include untracked options for free shipping. Please note that free shipments do not include insurance coverage.
It's important to mention that overstock items do not contribute towards meeting the free shipping threshold.
During checkout, you will find multiple carrier options. We retain the right to switch carriers if we determine that doing so would expedite delivery or offer better cost efficiency for Lancaster Vapes.
In situations where a delivery is unsuccessful due to factors we attribute to your responsibility (e.g., incorrect address, failure to retrieve the package, or underage status), we will deduct the shipping fees from the initial shipment (even if it was free) and also deduct the carrier's return shipment fees from any potential refund you may qualify for.
Order Processing :
We process all available orders seven days a week, except on holidays.
Please be aware that if you receive a tracking number over a weekend or during a major holiday, your order has been prepared for shipment but will only be transferred to a shipping carrier on the next business day.
In cases where questions or concerns regarding your order arise, we reserve the right to extend processing time. We make every effort to contact you only, when necessary, primarily via phone or email. It is important to ensure that your contact information provided during checkout is up to date.
Any anticipated delays in order processing are clearly communicated on the affected product's page. Additionally, if we are experiencing higher than usual order volumes, on our website, a notice will be posted to inform our customers.
Generally, orders for in-stock items placed before 1:00 PM EST are dispatched on the same day. However, the actual delivery time depends on the chosen carrier.
Order modifications & cancellations:
​If you need to make changes or cancel your order, please contact us promptly. We will make every effort to accommodate changes as long as the order has not yet been shipped. However, once the order has been shipped, you must return the package to us before receiving a refund, and please note that shipping fees are non-refundable.
Parcel Tracking :
Upon processing your order, tracking numbers are automatically generated when we print the shipping label. An email titled "Your order has been shipped!" containing the tracking number is then sent to the email address provided during checkout.
If you have not received a tracking number, please check your email's "spam" folder.
Alternatively, you can access and view all tracking information directly by logging in to your "My Account" page.
Carrier Limitations :
Most carriers do not deliver packages on Saturdays, Sundays, or major holidays.
At Lancaster Vapes, we utilize Canada Post and UPS for shipping within Canada.
Age Verification Mandatory:
We implement the Proof of Age (18+ or 19+, depending on your province) requirement for every shipment without exception.
As part of this protocol, a signature will be obtained upon delivery of all packages. If you are unavailable at the time of delivery, the package will be held at your nearest post office. You will need to provide Proof of Age to sign and receive the package.
Please note that any fees associated with packages returned to sender due to inability to verify age will not be refunded.
This requirement is mandatory and cannot be waived, even if you have previously been age-verified. All packages leaving our facilities must undergo age verification in compliance with Canadian regulations.
Only the individual named in the "Shipping" information can collect the package; the carrier will not release it to anyone else.
Insurance Coverage:
For tracked packages, Lancaster Vapes provides insurance coverage up to C$100. Please note that items shipped for free do not include insurance.